CRISIS HELPLINE AVAILABLE AT ALL TIMES

1-866-5PREVENT • 1-866-577-3836 • TTY: 1-877-829-1278

Who we are:

Life can be challenging for those who are struggling with mental health, substance use, trauma, violence or other difficulties that affect their emotional well-being. In times of crisis, it is not unusual to feel overwhelmed and alone. Whether it is you or someone you are concerned about, our Helpline is here 24 hours a day, 7 days a week to help during these challenging times.

Our Crisis Team works closely with families, adults, children and adolescents who are experiencing a crisis or simply need to talk. We are community-based and our goal is to listen, identify how to resolve the crisis and help you regain a sense of control.

We will listen. We will work with you to help you through the issue(s) you are struggling with. If you or someone you know is experiencing a crisis or needs to talk, the Crisis Team serving Clinton County is here.

24/7 Mobile Crisis Team

Consultation and Information: Contact us to learn more about a wide variety of community resources and behavioral health issues such as depression, anxiety, psychotic disorders, substance abuse, as well as suicide awareness and prevention.

Crisis Assessment: Our licensed and certified team will talk/chat/text with you to identify what has contributed to your crisis as well as possible services and resources that may help resolve it.

Crisis Intervention and Stabilization: We may meet with you to further assess risk, provide support, and determine how to best resolve the crisis. We provide brief intensive crisis, psychiatric and counseling services which build on your strengths and help you regain a sense of control.

Follow-up Care Management: We will help connect you to other agencies in the community for more treatment and support following a crisis

Facilitate Connections to Other Supports: You will be quickly connected to community resources and services for continual support. We want to build on your strengths and minimize the possibility that you will experience another crisis.

Phone services are available to any adult, child, adolescent or family member regardless of where they are located. Crisis services are voluntary and must be accepted by the individual or a child/adolescent’s guardian.

Residential Crisis Program

Located in Plattsburgh, the Residential Crisis Center serves as a critical resource for those experiencing mental health emergencies, offering a safe, supportive environment where individuals can receive short-term stabilization and recovery support. The center operates 24/7, ensuring that help is available at all hours. 

Key Features of the Residential Crisis Center:

• Comprehensive Care: The center will offer a range of services including crisis intervention, emotional support, psychiatric evaluation, and tailored care plans to assist individuals through their immediate challenges.

• Professional Staff: Our team of licensed mental health professionals, including psychiatrists, therapists, and crisis counselors, will provide expert care and support tailored to the needs of each individual.

• Safe and Supportive Environment: The facility is designed to be a calming and secure space, equipped with comfortable living areas and resources to facilitate recovery.

• Community Integration: The center will work closely with local agencies and support organizations to ensure a seamless transition to ongoing care and support services as needed.

Adult Crisis Residential Referral Form

We work closely with those in need to identify the most appropriate resources to address the crisis, preventing unnecessary hospitalization.