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MENTAL HEALTH

YOUTH SERVICES

SOCIAL SERVICES

RESIDENTIAL

CARE MANAGEMENT

INTEGRATED HEALTH

Statement June 16, 2020

As our region enters phase 3, many businesses and services are re-opening throughout our area.  Very early on, we at BHSN implemented strict screening practices for employees, clients, and visitors as well as robust cleaning and disinfecting procedures. We are practicing social distancing and only allowing one individual in shared spaces at a time and this will continue as we move forward. Our top priority is the continued health and safety of our staff and those we serve. 

In keeping with that commitment to health and safety, we will continue to use telehealth and related technologies whenever and wherever possible.

All of our services continue to operate and are here when you need them. Referrals continue to be accepted and new clients enrolled on a daily basis.  If you have any questions concerning our programs or response to COVID-19, please call 518-563-8000 or contact us online.

Statement May 20, 2020

Since March, BHSN has remained open and fully operational with all programs utilizing telehealth to serve clients. As the North Country has qualified for phase one of the state’s regional phased re-opening plan, BHSN is planning for the future while keeping clients and employee’s health and safety our number one priority.

All programs will continue their critical work via telehealth whenever and wherever possible as we transition to our new normal.  If you have any questions as circumstances continue to develop, please feel free to contact us via email by clicking here

We remain committed to supporting all our clients and employees during this unprecedented time. We ask that all members of our community practice social distancing measures and follow guidelines set forth by health officials. We wish you and your loved ones the best of health during this critical time. Thank you for your continued support.

Statement April 28, 2020

Behavioral Health Services North (BHSN) To Launch Livestream Series

BHSN seeks to engage with the community and foster discussion surrounding topics that effect our everyday lives, such as health, family, and current events. Our inaugural episodes will use the events of today, COVID-19, and take a look at how individuals and families are coping with the unique challenges that we are facing. The power of human connection can be transforming in situations such as the one we find ourselves in, and it should not be underestimated.

The COVID-19 pandemic impacts each individual in different ways and many are struggling to come to terms with their current reality, and, current workload. Never in our lifetime have individuals faced the challenges that we are facing now, and BHSN would like to connect with the community and provide helpful tips as we navigate our new everyday realities.

Mental health during this unprecedented time must remain a focus for all, and BHSN is taking proactive steps to care for the community as well as meet critical needs. “At this time, when so many families are under so much stress, we’re excited to give our community the chance to speak directly with our team about whatever they may be dealing with. Although clinical topics will be addressed, these segments will be down to earth with injections of humor and personal experiences”, said Liz Cole, Director of Operations, and co-host of the new YouTube series.

The first episode, “Life Unscripted” is geared towards parents who are working from home as well as caring for their families. BHSN licensed clinicians will answer questions submitted by the public before the episode as well as field live questions.

Questions can be asked anonymously through BHSN’s various social media avenues as well as live tweeted to #askbhsn. BHSN has already received several questions, for example, “Lots of parents working from home feel guilt when making sacrifices. How do I deal with this guilt?” and, “What are some tips for when I am at my breaking point?”

Tune in live at 4pm on Thursday, May 7, to listen, engage, and learn via the BHSN YouTube by clicking here.

Statement April 10, 2020

Behavioral Health Services North (BHSN) Remains Open Providing All Services

BHSN remains fully functional and is providing all services without interruption. Implementation of tele-health allows clients to participate in services easily and has greatly increased accessibility to our providers.  

We are accepting new clients in all programs, including those who would like to engage with a counselor during these unprecedented times. Please call 518-563-8000 to speak with the customer service team, make an appointment or learn more about the breadth of programs at www.bhsn.org/our-services  

The crisis hotline remains fully functional and can be accessed 24/7 by calling 1-866-5PREVENT 

We have been working diligently to compile helpful community resources into an easily digestible document to provide to our clients and neighbors in need which can be found by clicking here.

Statement March 30, 2020

Behavioral Health Services North (BHSN) Remains Open Providing All Services

Our highest priority remains providing a safe work environment for our staff and the provision of safe, quality care for all clients through telephone, video and other innovative approaches to provide care whenever and however possible.

Please call 518-563-8000 if you or a loved one is in need of services or would like to learn more.

The crisis hotline remains fully functional and can be accessed 24/7 by calling 1-866-5PREVENT (1-866-577-3836)

We know this is a challenging time for everyone. To help combat the cabin fever, check in with our activities page on our website where we will offer daily at-home activities, ideas, etc. to both adults and children to help us take care of us from a physical, mental and social perspective. Join us by clicking here.

Statement March 20, 2020

BEHAVIORAL HEALTH SERVICES NORTH (BHSN) CONTINUES TO PROVIDE UNINTERRUPTED SERVICES TO ITS CLIENTS AND COMMUNITY DURING THIS CHALLENGING TIME 

BHSN will remain open and continue to provide its services across the region using a combination of approaches including telephone and video (Telehealth) 

Behavioral Health Services North, Inc (BHSN) has taken steps to respond to the current pandemic and is operating in an uninterrupted but modified manner to provide their full-range of services to those in need.  Due to modified regulations from multiple New York State Departments, the vast majority of BHSN services have moved to Telehealth to protect both the clients, staff and our community.  BHSN has acted quickly in response to the Coronavirus pandemic by migrating over 150 staff members to working in the home environment over the last four days with no delay or interruption in services.  

BHSN provides vital services to thousands of individuals through a comprehensive array of programs across Clinton, Franklin, and Essex counties.  These services include Outpatient Mental Health Clinic, Child & Family Clinic, School-Based Mental Health Services, Residential Services, PROS, HCBS, Care Management, STOP Domestic Violence, and Healthy Families just to name a few. In times of crisis like these, it is not an option to temporarily halt services, many individuals need to access these services in their everyday lives and rely on these programs to maintain a healthy lifestyle and remain in their homes.   

Going forward, services will be conducted by a video or audio connection whenever and wherever possibleWe continue to provide minimal but critical staffing in several locations including our Center for Well-Being in Morrisonville, NY, to ensure continuity of services and our ability to serve those who may not have access to internet or telephone, or may have needs that are better served using approaches other than telehealth. 

If you would like to schedule an appointment or have any questions regarding BHSN services, customer service can be reached at (518) 563-8000.  Beginning on Monday, March 23rd, the Center for Well-Being will change office hours to 8am-5pm.  Individuals who do not have an appointment will be asked to call first to receive a telephone screening and to be screened by nursing staff prior to entering the building   

The crisis hotline remains fully functional and can be accessed 24/7 by calling 1-866-5PREVENT. 

BHSN’s website and social media sites will be updated frequently regarding updates and change in services if necessary.  BHSN is committed to supporting the community at this time and recognize the current stressors that we are all currently living in.  

We know this is a challenging time for everyone. We should all stay at home and be sure to focus on our physical, mental, and social health. To that end and in an effort to support our community, we have launched a new feature on our website, activities. This page will offer daily at-home activities, ideas, etc. to both adults and children to help us take care of us from a physical, mental and social perspective. Join us at www.bhsn.org/activities 

Any updates or additional information that affects Behavioral Health Services North services, hours of operation, etc. will be posted here and on our social media platforms.

What you need to know:

The outbreak of respiratory illness caused by a new coronavirus, known as COVID-19, is cause for concern, but not panic. BHSN is monitoring the New York State Department of Health to coordinate preparedness efforts based upon guidance from the Centers for Disease Control and Prevention (C​DC). Our highest priority remains providing safe, quality care for all clients.

On this page you will find more information about how to prevent the spread of the coronavirus and steps to take if you or a loved one is experiencing symptoms.

  • Coronavirus was first detected in China is now spreading worldwide.
  • The symptoms may cause mild to severe respiratory symptoms like:
    • cough
    • fever
    • trouble breathing and/or
    • pneumonia
  • The CDC believes at this time that symptoms may appear in as few as 2 days or as long as 14 days after exposure to the virus.
  • Individuals who are experiencing symptoms and may have traveled to areas of concern, or have been in contact with somebody who has traveled to these areas, should call ahead to their health care provider before seeking treatment in person.
  • Most cases are now likely to be spread from person to person by droplets when coughing.
  • The status for required mandatory quarantine is a person that has been in close contact (6 ft.) with someone who is positive, but is not displaying symptoms for COVID-19; or person has traveled to China, Iran, Japan, South Korea or Italy and is displaying symptoms of COVID-19.
  • The status for required mandatory isolation is a person that has tested positive for COVID-19, whether or not displaying symptoms for COVID-19.

Ways to stay healthy and prevent the spread of COVID-19

While COVID-19 is front and center in the news, we are in the peak of flu season, and the basics of infection prevention remain paramount for all of us.

  • If you’re sick, stay home.
  • Practice vigilant hand hygiene.
  • Cover your mouth and nose when coughing and sneezing.
  • If you have a cough, wear a mask.
  • Keep your hands away from your face.
  • Clean and disinfect frequently touched surfaces.
  • If you have a fever or cough, please do not accompany people during their clinic visits.
  • Practice social distancing. Stay home when you can. Postpone gatherings—even smaller ones—and use virtual communication to keep in touch. When you must go out, to work or the grocery store, try to keep six feet distance from others. During school closures, keep your children at home.

Videos:

Additional Resources:

While COVID-19 is front and center in the news, we are in the peak of flu season, and the basics of infection prevention remain paramount for all of us. These are simple things you can do to help prevent the spread of illness:

  • Get a flu shot.
  • Avoid close contact with people who are sick.
  • If you’re sick, stay home.
  • Practice vigilant hand hygiene. Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty
  • Cover your mouth and nose with a tissue when coughing and sneezing and then appropriately discard the tissue.
  • If you have a cough, wear a mask.
  • Keep your hands away from your face.
  • Clean and disinfect frequently touched objects and surfaces.

Use the following resources to find expert information about COVID-19:

Frequently Asked Questions 

What is Coronavirus?

According to the World Health Organization (WHO): Coronaviruses are a large family of viruses which may cause respiratory infections in humans, from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

What are the symptoms and how do they compare to the Flu or common cold?

Those affected may develop a fever, dry cough, fatigue and shortness of breath. Less common symptoms are sneezing, sore throat and diarrhea. Some people have no symptoms at all, but can still pass on the virus. While the virus can’t be treated, some symptoms can – for example, some people need help with breathing when they have particularly bad cases. At least 80 percent of infected patients will experience minor symptoms and recover as they would from any cold or flu.

How is it transmitted?

COVID-19 spreads through droplets in the air, so coughing and sneezing can spread to nearby people. It’s likely that it can contaminate surfaces as well. The incubation period is thought to be 14 days, however this may change as more about the virus is understood.

I have a cough and a fever, what should I do?

If you’re sick, stay home, practice vigilant hand hygiene, and cover your mouth and nose when coughing and sneezing.​ Call your doctor’s office and describe your symptoms. They will be able to advise you on next steps.

How can I prevent it?

Clean your hands frequently with soap and water or portable alcohol hand sanitizer. Wash your hands before you eat. Don’t touch your face. Wash high-use surfaces every day. Avoid crowded spaces. To keep our most vulnerable neighbors safer and protect health care workers, practice “social distancing” and stay home when you can. Postpone gatherings – even smaller ones – and use virtual communication to keep in touch. When you must go out, to work or the grocery store, try to keep a distance of 6 feet from others. While schools are closed, keep your children at home as much as possible. Do not arrange play dates or other group activities.

Why is it so important to avoid crowds even if I feel well?

COVID-19 will spread across the world. We can’t stop it. What we can do is slow the spread of COVID-19 through each region so that hospitals are less overwhelmed, and thus better able to provide world class care to the sickest patients. That means how well a healthy person adheres to social distancing rules affects whether there is a hospital bed available when a vulnerable person gets sick with COVID-19.

How can I stay safe in my home?

The Centers for Disease Control and Prevention (CDC) offers a complete guide for how to create and implement a household safety plan.

Do I need to be tested for COVID-19?

Right now, most people are not being tested for COVID-19. This is to save testing resources for people who are at highest risk, and to keep other people at home so they have lower risk of contracting or spreading the virus. Doctors and nurses are very busy right now caring for the sickest patients, so use online information to determine if you really need to call or see them. If you do not fit the criteria below, you probably don’t need to call your doctor or be seen.
If you are well, stay home, stay safe, and slow the spread of COVID-19.

If you are mildly ill, but safe at home, stay home and avoid transmitting the virus to others. Here’s how you can stay safe at home.

You should contact your doctor to request consideration for testing if you are:

  • Sick enough to require urgent medical care
  • Have mild respiratory tract infection symptoms (fever, new cough, new shortness of breath) AND very high risk of severe disease: 65 or older, immunocompromised (cancer, solid organ transplant, other immunosuppressive drugs, chronic lung disease, hemodialysis, advanced HIV)
  • Have mild respiratory tract infection symptoms (fever, new cough, new shortness of breath) AND very high risk of known COVID-19 (known lab diagnosed COVID-19 case, travel to CDC level 3 countries

What to do if you feel sick

Call your primary care provider. If you don’t have one, call 2-1-1 and phone support staff will help you find care. Do not go to a healthcare facility unless you have life-threatening symptoms, like difficulty breathing or a severe headache.

Corp Office: 518.563.8206
22 US Oval, Suite 218
Plattsburgh, NY 12903

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24/7 Crisis Helpline: 1.866.577.3836
STOP DV Hotline: 1.888.563.6904

Adult & Child Clinic: 518.563.8000